Privacy Policy for Our Subscribers
How we collect, use, and protect your personal information
Introduction to Our Privacy Approach
We value your privacy and handle your information with care. This policy outlines our practices for collecting, using, and protecting your data while you use our subscription services.
By using our services, you agree to this policy and consent to the practices described here. We comply with the Australian Privacy Principles (APPs).
Information We Collect From You
We collect information you provide directly, as well as data generated automatically during your use of our services.
Direct Information You Provide
- • Name and contact details for account setup
- • Communication preferences and subscription details
- • Information shared during consultations
- • Payment and billing information
- • Feedback or support requests
Automatically Collected Data
- • Device type and browser information
- • Website usage patterns and session data
- • IP address and location (where applicable)
- • Cookies and similar technologies
- • Time and date of visit
How We Use Your Information
Your information is used to provide, improve, and personalise our services and communications.
- • Account creation and management
- • Service delivery and customer support
- • Payment processing and invoicing
- • Responding to enquiries or requests
- • Compliance with legal obligations
- • Internal analytics and service improvement
- • Sending updates and important notices
Our promise: We never sell your data and only share it as needed to deliver our services or comply with the law.
When Information May Be Shared
We may share data with service providers, legal authorities, or as required by law. Your privacy is always prioritised.
Third-Party Service Providers
We use trusted partners for payment processing, data hosting, and communications, all meeting strict privacy standards.
Legal Requirements
We may disclose data to comply with laws, regulations, or government requests.
Anonymous Usage Statistics
Aggregated data may be used for analytics without identifying you.
Your Privacy Rights
You have the right to access, correct, delete, or restrict your data, and to object to certain uses as outlined below.
- • Access your personal information upon request
- • Request corrections to inaccurate data
- • Request deletion where permitted by law
- • Obtain your data in a portable format
- • Object to processing for direct marketing
- • Request restrictions on certain uses
Contact us if you wish to exercise these rights or have privacy concerns.
How We Secure Your Data
We implement technical and organisational measures to protect your information from unauthorised access and misuse.
Technical Safeguards
- • Encrypted storage and data transfers
- • Secure server infrastructure
- • Regular security monitoring
- • Access controls for authorised staff
Organisational Safeguards
- • Staff training on privacy practices
- • Strict confidentiality agreements
- • Internal privacy audits
- • Clear data retention procedures
Data Retention and Deletion
We retain data only as long as needed to provide our services or meet legal requirements, then securely delete it.
- • Kept while your account is active
- • Retained for service improvement
- • Stored for record-keeping
- • Held for regulatory compliance
- • Used only with your consent
You can request deletion of your data at any time, subject to legal obligations.
International Data Transfers
If data is transferred outside Australia, safeguards are in place to protect your information.
- • Binding agreements with providers
- • Data minimisation principles
- • Encryption during transfer
- • Compliance with privacy laws
Cookies and Tracking Technologies
Cookies are used to enhance your experience, understand site usage, and manage preferences. See our Cookie Policy for details.
Cookie Types We Use
- • Required for core website features
- • Help evaluate site performance
- • Remember your preferences
- • Support enhanced features
You may control cookies via your browser settings.
Policy Changes and Updates
We review and update our Privacy Policy periodically. Changes are posted on this page with the effective date.
- • Website notifications of updates
- • Email alerts for material changes
- • Updated policy available for download
- • Contact details for feedback
Continued use of our site means you accept policy updates.
Contact for Privacy Questions
For privacy enquiries or to exercise your rights, please contact our team.
ledelnaraleilo
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61.8.4656.3658
Email: content@ledelnaraleilo.com
Policy last updated: September 26, 2025
Effective from: September 26, 2025